Call Recording & Transcription

If You Cannot Review a Call, You Cannot Improve It

Without call recordings and transcripts, businesses have no visibility into what customers actually say, how calls are handled, or where conversations go wrong. Staff disputes about what was discussed on a call become he-said-she-said disagreements. Compliance officers cannot verify that required disclosures were made. Managers cannot coach staff on call quality without listening live. FlowBots.ai call recording and transcription captures every conversation with AI-generated transcripts, making call content searchable, reviewable, and auditable.

FlowBots.ai call recording and transcription records every AI and human-handled call, generates real-time transcripts with speaker identification, creates searchable conversation archives, produces conversation summaries, and enables quality scoring. turning phone conversations from ephemeral events into actionable business data.

What Recording and Transcription Provides

Automatic Recording

Every call handled by FlowBots.ai is recorded automatically with configurable consent disclosure. Recordings are stored securely with encryption at rest and in transit. Retention periods are configurable based on industry requirements. healthcare organizations may retain recordings for 7 years per HIPAA guidelines, while other businesses may retain for 90 days for quality assurance.

Real-Time Transcription

AI transcription converts spoken conversations into text in real time with 95%+ accuracy. Transcripts include speaker identification (caller vs. agent), timestamps, and paragraph formatting. The transcript is available immediately after the call ends. no 24-48 hour transcription turnaround that traditional services require.

Searchable Archives

Transcribed conversations become searchable text. Businesses search across all calls for specific keywords, topics, product mentions, competitor names, or complaint patterns. A manager searching “pricing” across last month’s calls instantly finds every conversation where pricing was discussed. identifying common objections, competitive mentions, and training opportunities.

Industries Requiring Call Documentation

Healthcare organizations subject to HIPAA record patient phone interactions for compliance documentation. Law firms record client consultations for case file documentation and conflict checking. Home services companies use call recordings to verify what was promised to customers during scheduling calls, preventing disputes about service scope.

Recording vs. No Recording

Frequently Asked Questions

Are callers notified about recording?

FlowBots.ai includes configurable recording disclosure in call greetings. Disclosure language is customizable to match state-specific consent requirements (one-party vs. two-party consent states). The disclosure can be presented as a standard business greeting or as a specific recording notice based on legal requirements.

How long are recordings stored?

Recording retention periods are configurable per business. Default retention is 90 days. Healthcare organizations typically configure 7-year retention. Legal firms configure retention based on statute of limitations periods. Recordings can be permanently archived or automatically deleted after the configured retention period.

Turn Every Call Into Actionable Data

Pair AI voice and SMS automation with automated email follow-up sequences to nurture every lead through the decision process. Review FlowBots pricing or explore client case studies for documented results.

Call recording and transcription is included with every FlowBots.ai Voice AI deployment. Schedule a Voice AI demo to see how transcripts and recordings provide the visibility your phone operations currently lack.